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Your independence is
peace of mind
Frequently Asked Questions
General
- Are GSB Care caregivers bonded and insured?
- Will the same caregiver come each day/shift?
- Are home care services covered by insurance or Medicare?
- Do I pay the caregiver directly?
- What is the cost for these services?
- How do I start service?
- What services are provided?
- Who can best be helped by GSB Care?
- What Are The Benefits of GSB Care?
- Who Pays For Home Care?
- Do I Need A Doctor's Order to Receive Care?
- How Quickly Can I Get Help?
- Can I Meet My Caregiver in Advance?
- Are Their a Minimum Number of Hours Required?
- Do I have one caregiver or a different caregiver every time?
- If my situation gets more difficult, do I have to seek medical assistance or go to a convalescent home?
- What happens if the caregiver does not show up for their scheduled shift?
- Does GSB Care require a service agreement to be signed to begin services?
- How does your company handle problems?
- What is the difference between agencies that independently contract their caregivers or agencies that employ their caregivers?
- How do I convince my loved one to accept some help?
- What if it does not work out or help is no longer necessary?
- What are your rates for service?
- Will you help me understand what my insurance benefits cover?
- Will you bill my insurance company directly?
- How do I pay for service?
- Am I signing a contract for services?
- Do you provide services in Assisted Living Facilities?
- How does the cost of GSB Care compare with Assisted Living or Nursing Home Care?
- Can I change the schedule if I have appointments?
General
Q. Are GSB Care caregivers bonded and insured?Yes. Every GSB Care caregiver is an employee of our agency. We perform a criminal background on each caregiver; in every state they have lived in. Each employee is covered with general liability insurance and worker’s compensation insurance.
Q. Will the same caregiver come each day/shift?
Our goal is to establish a long-term relationship between client and caregiver, and to keep the same caregiver with a client as long as the client is satisfied. We introduce a caregiver to you at the start of service. In instances where a caregiver is unable to make it to work; another caregiver will be assigned to the client. In any case, we want to have the same caregiver(s) coming each week, as long as you are happy with them.
Q. Are home care services covered by insurance or Medicare?
Many long-term care insurance, worker’s compensation, and Veterans Aid and Attendance benefits will reimburse for these kinds of services. Additionally, funds from Reverse Mortgages and Flexible Spending Accounts are often used to pay for home care. GSB Care has relationships with many of these companies. We will help you and your family through the process involved with determining what a policy will actually cover, and we will provide the documentation your insurance company requests.
Medicare does not pay for this type of hourly companion and personal care service.
No. You will be invoiced after the completion of services, on a weekly basis. Because all GSB Care caregivers are employees of the company, you will not have to pay them directly.
Q. What is the cost for these services?GSB Care will customize a plan of care that is unique to every client, and fits within your budget. Our services are billed on an hourly basis. To discuss the rates for the services you are looking for contact us at 770.383.1280. Your representative will provide you with a complementary in-home consultation, and discuss the rates and available options in detail.
Q. How do I start service?To start services, we arrange a time to visit with the family and/or client and do a complimentary assessment to fully discuss the care situation. At that time, we decide the most appropriate care services that are needed, and match you with the right caregiver. To assure that every client receives the specific services they want, we also complete a customized plan of care for each client.
Q. What services are provided?GSB Care is a provider of in-home care and assistance for the individuals in their homes. We help you or your loved ones by arranging for trained, bonded and insured caregivers in the home for as little as a few hours or as much as 24 hours a day. GSB Care caregivers help with the everyday tasks that provide individuals a way to remain independent in their own homes.
- preparing nutritious meals
- medication reminders
- shopping and errands
- transportation to doctor appointments
- maintaining household cleanliness
- companionship
- assistance with bathing, dressing and hygiene
GSB Care is the ideal solution for seniors wishing to remain in their own home, recuperative care and continuous care. GSB Care clients can include those with arthritis, those recovering from medical problems such as cancer or heart disease, or those who are dealing with memory loss or Alzheimer’s disease. Many clients have a number of conditions which together, make their activities of daily living difficult.
At GSB Care, we provide valuable personal services through our caring team members. We develop close relationships with our clients and their families. We do so by listening, caring and serving you. We are here to help you.
People who are aging, disabled, recuperating from surgery, or just need a little assistance feel better in their own environment and familiar surroundings. Family members may also contribute care, and staying home helps maintain independence and dignity. In addition, the one-to-one nature of home health care meets their physical needs while also providing companionship. Another benefit is a pre-screened, pre-credential verfied care giver.
Q. Who Pays For Home Care?The costs of care may be met by a variety of sources. Clients may have Long-Term Care Insurance, Worker's Compensation, Auto Insurance, Disability Benefits, Private Insurance, Home Equity, or Veterans Benefits that will help pay for services. We help you in every way by working with your insurance company to secure payment. Finally, the client, family, or a trust fund may also pay directly for services.
Q. Do I Need A Doctor's Order to Receive Care?No. Services begin and end when the client decides. There is not a prescription or physicians order required.
Q. How Quickly Can I Get Help?Usually, care will begin within a 48 hour period and in the event of an emergency the same day. The more notice we have allows us more time to provide a better match for your loved one.
Q. Can I Meet My Caregiver in Advance?Yes, you will have the opportunity to meet your caregiver(s) beforehand and decide who meets your individual needs.
Q. Are Their a Minimum Number of Hours Required?The home care plan is based on the clients desires as well as making sure the care plan can be carried out in a safe manner for the client. Services can be provided from 3-24 hours a day, seven days week. There are no minimum days or hours required. There is also not a commitment to a minimum term or duration of care.
Q. Do I have one caregiver or a different caregiver every time?One caregiver or one team of caregivers depending on the number of hours or days you sign up for. We take special effort to find a caregiver or team that you feel comfortable with, because we believe it makes all the difference. If you are not comfortable with your caregiver, you may request a change.
Q. If my situation gets more difficult, do I have to seek medical assistance or go to a convalescent home?GSB Care can help care for you as long as you want us to. We care for many of our clients around the clock, one-on-one in the comforts of home. Home health nurses can come to the home as can hospice care. We work together with all medical professionals to ensure you are receiving the care you deserve.
Q. What happens if the caregiver does not show up for their scheduled shift?Our 24-hour clients are not left unattended. We have salaried standby caregivers and field supervisors that are available to help out at a moments notice.
Q. Does GSB Care require a service agreement to be signed to begin services?Yes. You should be leery of agencies that do not have a contract. They are not obligated to show up during their scheduled times, and they often leave their client stranded without a caregiver.
Q. How does your company handle problems?We don't avoid your call. In fact, we call often to ask how we are doing and if you are satisfied with your caregiver and our service. If you are not satisfied, we will make every effort to rectify the situation as quickly as possible. Your satisfaction is our reputation. We are available 24 hours a day and management is always available.
Q. What is the difference between agencies that independently contract their caregivers or agencies that employ their caregivers?If you hire an independent contractor you are considered the employer and hold all liability and responsibility for the employee. The client is responsible for payroll taxes, workers compensation, liability, bonding, and instructing the caregiver. The client is vulnerable for tax accountability as well as for lawsuits from an independently contracted caregiver. If you hire an agency that has employees the agency takes all the employer responsibilities. And good agencies will protect themselves, their clients, and their caregivers with workers compensation, criminal checks, solid reference checks, liability insurance and bonding.
Q. How do I convince my loved one to accept some help?This is a great question for our client consultant because every situation is different. Most often we recommend the direct approach by sharing (some of) your concerns and asking your loved one to look over the services home care has to offer. (We can send you an informational packet.) Interview our client consultant together with your loved one. This enables them to be a part of the decision that affects them the most. It is wise to start with minimal care to find the best solution while health permits. We have a 10-day or 2 week minimum requirement for care. If your loved one does not feel they can utilize the help, transportation, light housekeeping, meal preparation, errand running then they can cancel. Home care is the easiest option to change if it does not work for you. (You may have to start with baby steps and hire a housekeeper first, if you have the luxury of time.)
Q. What if it does not work out or help is no longer necessary?You can cancel after the first ten days or 2 weeks with a three-day notice.
Q. What are your rates for service?Our rates for service depend on the level of care we are required to provide to take proper care of you or a loved one. At GSB Care, providing compassionate care from the heart is not just a slogan but also the foundation that guides us in how we treat every patient. Please call us and we will be happy to discuss the rates for service in your area.
Q. Will you help me understand what my insurance benefits cover?You may have insurance policies you purchased many years ago and are unsure of what coverage you have. At GSB Care we will call your insurance company to verify all your policy information. Simply call us, by answering a few questions, we will be happy to call and get you the information you need from your insurance company to ensure you receive the benefits you are entitled to.
Q. Will you bill my insurance company directly?Yes, GSB Care accepts “Assignment of Insurance Benefits”. This means we will bill your insurance company and have them pay us directly. This means our patients and/or loved ones have less out of pocket expenses.
Q. How do I pay for service?Private Pay: Either check or all major credit cards Insurance: We accept most long term care insurance policies and most major insurance policies
Q. Am I signing a contract for services?No, you are going to sign an agreement, which states that you only pay for services that you incurred. GSB Care never will bill a patient for services they have not received. At no point will any GSB Care patient be forced to use services. At GSB Care, we only bill for the services we provide.
Q. Do you provide services in Assisted Living Facilities?Yes. People sometimes discover that the assistance provided in an assisted living facility is not enough to enable them to remain independent. In these cases, GSB Care provides a person to make this possible. In some states you are allowed to hire private help in an assisted living facility – or nursing home for that matter.
Q. How does the cost of GSB Care compare with Assisted Living or Nursing Home Care?The average GSB Care service runs about 1/3 the cost of an Assisted Living Facility and less than ¼ of what the skilled facility would cost.
Q. Can I change the schedule if I have appointments?Changes are easily accomplished with as little as a weeks notice. Our philosophy is to make the schedule work for the family not the agency. We will do everything possible to make sure the schedule you want is the schedule you get.
Contact us by: Email: info@gsbcare.com Telephone:(770) 383-1280 Or: Contact Us